FAQ

Frequently Asked Questions

📦 How long does shipping take?

Standard delivery takes 7–15 business days to the US, UK, Canada, and Australia. You'll receive a tracking number within 3 business days of placing your order.

🚚 Is shipping free?

Yes! Orders over $50 qualify for free standard shipping worldwide. Orders under $50 ship for a flat $4.99.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure checkout. ONERWAY is our primary payment processor; Paystack is our backup. Your payment information is encrypted and never stored on our servers.

🔄 What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us at support@fuzzfetch.com and we'll arrange a return and full refund.

📍 How do I track my order?

Once your order ships, you'll receive a tracking link by email. You can also use the Track My Order page on our site.

🌍 Do you ship internationally?

Yes — we ship to the US, UK, Canada, Australia, and most of Europe. All prices are in USD.

📦 My item arrived damaged. What should I do?

We're so sorry to hear that. Email us at support@fuzzfetch.com within 48 hours with a photo of the damage and your order number, and we'll send a replacement immediately.

📬 I haven't received my order. What now?

If your order is past the estimated delivery window, please check your tracking link first. If it still hasn't arrived, email us and we'll investigate right away.